0000411940 00000 n Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). You're entitled to the same amount of care for the same price (which your insurance covers) as a local. 0000174919 00000 n DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? Payment by cash or cheque will not be accepted. You are travelling abroad. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. Audit RequirementsOur staff or agents may retain tickets for audit purposes. Air ambulance within the country from resort to hospital was not covered. Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 64. 63. Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. 0000140796 00000 n There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Our medical emergency team is available 24 hours a day to assist you. FCA authorisation can be checked on the FCA register at. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. 0000162325 00000 n Enter your details below to request an eVoucher or exchange your ticket. 0000138664 00000 n 0000181847 00000 n No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. 13. Travelling to Switzerland, with Eurostar included in the trip. Compare Eurostar prices to find the cheapest flight deal to your favourite destination. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. 52. You can submit a claim up to 60 days after the date of travel. TM. 0000335152 00000 n Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. US Credit Cards booking train tickets in Europe, Euro Railways and other train travel agent web sites, Canada's Cross Country Train - "The Canadian", I'm starting to panic Rome to Siracusa train missing, How long does it take to get from ORD to Union station. 0000310568 00000 n This costs nothing and you should have one in any case when in Europe.. 0000135201 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Amount of refund. 0000131489 00000 n If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. 44. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. Any other weapon made, adapted or intended for use as an offensive weapon. 0000155764 00000 n Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. 0000203293 00000 n Children under the age of four who travel without a ticket do not have an individual baggage allowance. 0000223564 00000 n 0000148422 00000 n Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 30. What to do if we have to cancel your train. The agreement between you and us. In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. You will receive an e-voucher which will be valid to book up to 30 December 2021. 0000411630 00000 n If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. 0000161263 00000 n 6. no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. 0000225513 00000 n 0000202542 00000 n 50% of the cost of the affected leg as a cash refund. 0000019484 00000 n How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. 0000276772 00000 n Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. For any other information, please visit our Help Centre. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Your e-voucher codecan be found on the e-voucher email we sent you. 0000211524 00000 n WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? Wi-fi terms and conditions. What indeed isn't covered is repatriation back to the UK. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. 0000123095 00000 n Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed. 0000198664 00000 n 0000154046 00000 n 0000438622 00000 n If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. 0000207075 00000 n 0000411556 00000 n Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. AWP Assistance UK Limited FCA registration number is 311909. 0000148774 00000 n Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. 0000161434 00000 n Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. All rights are reserved by Eurostar International Limited and its associated companies. Find separate cover which specifically covers repatriation back to the UK. 26. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. FCA authorisation can be checked on the FCA register at. Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. 27. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. 0000250170 00000 n 0000124736 00000 n 0000140080 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000131085 00000 n However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. This is the version of our website addressed to speakers of English in United Kingdom. Any costs of return of items will be borne by the owner. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000220053 00000 n 0000169544 00000 n 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. 0000168076 00000 n Travel using the promotional code is subject to availability and levels of availability to all destinations may change. Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. Electricscooters (e-scooters) and hoverboards. In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. 0000271619 00000 n 0000213126 00000 n 0000108035 00000 n 0000071676 00000 n 0000208363 00000 n If you bought your policy at the same time as your EurostarTM ticket, 0000017055 00000 n 0000119596 00000 n It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Dangerous sporting equipment (seesporting equipmentsection). 27. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. . 0000217137 00000 n Please note fencing swords can be carried as permitted luggage provided they are in a protective case. Call Eurostar customer service from the UK at (044) 03432 186 186. 0000255556 00000 n 0000181308 00000 n If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. Hopefully this is posted in the correct section of the forum. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket. on . Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. 0000168296 00000 n 0000138496 00000 n Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. 22. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 19. Can I change the name on my booking? Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion. 0000270179 00000 n Can I cancel and get a refund online? 2. 0000275984 00000 n By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. 0000124955 00000 n In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. Group LeaderGroups must have a nominated leader. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, ALLOWED AS REGISTERED (HOLD) LUGGAGE ONLY WHERE THIS SERVICE IS AVAILABLE, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371, https://mediation.sncf-voyageurs.com/saisir-le-mediateur/. 11. The amount of compensation will depend on the length of delay: Length of delay. 0000127708 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. 0000310447 00000 n Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. 0000139902 00000 n An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000056968 00000 n 0000213481 00000 n 0000212958 00000 n 0000204939 00000 n 0000205123 00000 n This does not apply to battery powered mobility scooters which are allowed. Your policy does not cover all possible events and expenses. 0000209856 00000 n 0000197009 00000 n You accept that we may modify these restrictions from time to time. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000019576 00000 n 0000190953 00000 n You dont have to travel before the expiry date, simply make your booking by then. 0000119413 00000 n REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. Please check your confirmation email for your hotel's cancellation policy. 0000264816 00000 n The decision of Eurostar in all matters under its respective control is final and binding. 0000016550 00000 n We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. 50. 0000107869 00000 n It's all covered with the EHIC. 7. 0000192621 00000 n Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. 0000214739 00000 n 0000139006 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. 0000085728 00000 n 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000039363 00000 n Once the bookings have been confirmed, reservations may not be changed. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. Make sure you comply with the ticket gate closureand boarding time. Eurostar cancellation fees. Managing your booking, selecting seats and options for getting your tickets. Is there another countrys pass similar to Swiss Rail Pass? Get reimbursed for lost, damaged or stolen bags. Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! After this time, no exchange will be possible. These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. 12. If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. Thank you. I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. 0000258310 00000 n To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 0000209100 00000 n 0000175087 00000 n Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. If your ticket is lost, stolen or mislaidThe safekeeping of your ticket is your responsibility. You will need to check in advance with the relevant national authorities in the country of boarding and destination. Details of recommended minimum connection times are published on our website:www.eurostar.com. Does anyone have experience of the *comprehensive* travel insurance offered as an extra? Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. 2. Please refer to those other railway operating companies for details of their conditions of carriage: links to help you with access to some of these are provided on our website:www.eurostar.com. Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. 0000249382 00000 n 0000187154 00000 n A firearm certificate will be required and a European Firearms Pass may be required. Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. The expiry date of your e-voucher is the deadline for redeeming it. 0000431248 00000 n 21. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . 0000152577 00000 n 0000208173 00000 n 0000248012 00000 n Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. Do not to attempt to modify the service in any way. Do Naples-Milan trains change direction at Roma Termini? 0000186421 00000 n 0000175997 00000 n Imitation or toy guns that have the appearance of a genuine weapon. 0000020692 00000 n You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. 0000139184 00000 n 0000179854 00000 n 0000174745 00000 n 0000162154 00000 n 0000199403 00000 n You can use multiple e-vouchers towards a new train only booking. 0000022274 00000 n 0000246095 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 0000214021 00000 n We will not amend these Conditions of Carriage with retroactive effect following your date of travel. 5. 61. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. 0000155562 00000 n 0000190769 00000 n If a ticket is withdrawn or invalidated by our staff or agents you will be refused permission to travel and/or continue your journey and no refunds will be issued for any used portion of your ticket. (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). 0800 170 7704 quoting EST 1000 (lines open 08.00 - 18.00 Monday to Friday). 0000213297 00000 n 120 minutes or more. 0000264932 00000 n 0000219328 00000 n 0000224293 00000 n Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. Authorised firearms not requiring a certificate e.g. 0000184960 00000 n It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000150250 00000 n You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. 23. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . 0000127886 00000 n 0000411122 00000 n With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. The currency of your booking needs to be the same as the currency of your e-voucher. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. 0000196825 00000 n Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. Do not collect email addresses or other personal details or use the service to send spam. It's a comprehensive policy, including medical insurance. 4. 0000019530 00000 n 0000264750 00000 n (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000121573 00000 n 53. Instead of Eurostar's online form, you'll need to call or email them to request a refund. If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000017662 00000 n 8. (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 10. 4. InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000163243 00000 n 0000177652 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. Delayed or cancelled trains. 0000164166 00000 n I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund. 0000128800 00000 n Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. 0000184216 00000 n 0000148208 00000 n
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