It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. 21-02-2020 BT Mobile mostly serves professional clients. your-email@btinternet.com. Click Save, 1. Also make sure you're using the latest operating system for your device. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. 12h17, I've downloaded the BT app and am now receiving my primary email on it. I also depend on the app to sync my contact and calendars from another source. - No need to worry - our world-class cyber security protects your email to give you . It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. on I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. Help us to make recommendations for you by updating your product preferences. To clear the cache: For best performance, you should keep your apps up to date. I do not see any method to pull the same detail from BT Mail. If you're still having problems, you can try deleting and re-installing the account. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Confirm that your incoming and outgoing email server addresses and ports are correct. I also have email access on iPad through Apple's native mail app, all with no problems. I spoke to BT who have had a lot of complaints they said . Hoping for 4 hour resolution. You've been upgraded to our new BT Email service. 21-02-2020 by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Using Safe mode will help you figure out if the email app is causing issues with your phone. account be migrated and will it proved to be the solution. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). 19h11. on I then tried to download the app for my family who have sub-accounts on my BT accounts, but got a message saying this app is not available for this account at this time. on 2. Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. Emails keep disappearing from my inbox. In this case, removing and re-adding your account to the app could fix it. on So, just to help me understand, does anyone know when will btinternet customers have the ad. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. Youll generally find this in 'Settings' or 'Tools'. Restart your phone in Safe mode. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. Please don't give up with a client. I may need to update or rollback via APK to a version that is not in PlayStore. BT Mail app. I have a problem with BT If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. This site contains user submitted content, comments and opinions and is for informational purposes BT support don't support email clients so no point phoning them!! Many customers find that resetting their password fixes their log-in problems. Leave it a bit and then try to log in again later. When this happens we'll send a welcome email. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your 14h10 Thunderbird 4 steps. Please check our service status pages>. Tap the three-dots in the top-right corner of your screen and select Sync now. Announcements, Guides & Community Updates. 1. Other times, it could be because your Location is disabled or because you are not using the best Location method. Please help us improve by selecting a reason below. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Outlook 5 steps. Put my existing email address into the new account and all working now. I have been unable to send receive emails from my btinternet account . Twitter If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended You'll see how much space your email app uses. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. Internet connections are available through ADSL or BT Infinity branded fibre technology. Is there one? Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). If you are having troubles fixing an error, your system may be partially broken. 14h18. Bills & Packages Are you trying to manually set up your email account on the Windows Mail app? Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. 9h17. Via (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). selection. With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. If you have an Android device, check your user guide for instructions on how to update the operating system. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. The new account will now appear on both webmail and the BT Email app. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on Thanks I have given up trying to use a client. You shouldn't be using Yahoo servers. 13h18. 02-11-2019 If any new emails are available, you should see them in your email client. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? StephenM BT WebMail won't allow login, just the spinning wheel of doom. 14-06-2020 14h58. At some point during one day a couple of weeks ago, the following issues seem to have started: I am not using the Yahoo settings for the app. Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. User profile for user: 16h36. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. 14-06-2020 Open your email app and reconfigure it if needed. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. 02-11-2019 If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. arryn internets done itself in. If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Tap the three-dots in the top-right corner of your screen and select. My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? 02-11-2019 Any feedback on why I am unable to download this app for these devices? Right now,you can only add extraBT emails to your app (i.e. Thanks BT for wasting a week of my life that I will not get back ! Forget the BT mail app, use Blue Mail. Announcements, Guides & Community Updates. I was not aware that the problem had been resolved as you mentioned in your comment. Hereford UK. 15-06-2020 (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. Having problems with Email App . If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. You can fix this issue by opening your email app and entering your new password. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Del Boy Trotter, User profile for user: 02-11-2019 19h13. on There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). To do this, you'll need first to remove your email account from the app. on this or in similar position, please? It definitely is BT Yahoos end. Google, Yahoo etc. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone Go to Settings, select Accounts from the left hand menu and click Add provided; every potential issue may involve several factors not detailed in the conversations Thank you. There is no facility on the BT website to just get a new password specifically for my email address. I have a recent problem with my email service. Web mail log in. Each user will get an email letting them know when their email address has been moved over. . Mailbird 3 steps. Select Change mailbox sync settings > Advanced mailbox settings. and about coming off Yahoo servers - when will this happen? A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. You can review our tips for using the Iris scanner on your phone. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. Select Manage Accounts and select your email account. on It is common for some problems to be reported throughout the day. I'll leave the test account on my phone and check again tomorrow and for a few days. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. Ok, I won't say use "Other", but that is the correct one - e.g. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). It's possible that there's a temporary problem with the email service. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request.