But scammers also list fraudulent or fake goods and try to get you to pay full price for them.. It automatically sorts by recent items first. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. The buyer will pay with a fraudulent check. Robert Downey Jr. joins Aura to spotlight the crisis of online crime. You attempt to return an item; but the seller doesnt follow the policy as stated in their listing. Thank you in advance for any helpful comments! What another seller is doing is not relevant to the status of your account. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. In the news: Jamie Blue of Cameron, North Carolina, purchased an above-ground pool on eBay but it never arrived [*].. I have to take her to court! Copyright 1995-2023 eBay Inc. All Rights Reserved. 18-05-2022 7:57 AM. I mean they might as well report every single listing as fake because who really knows what is fake and what is not? In cases where a buyer accuses a seller of providing counterfeit products, ebay nearly always sides with the buyer. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I don't think it was from a vero member because it was two listings from different brands. However, there are several key benefits that alleviate the concerns associated with buying big-ticket, rare, or collectible items online. Buyer Issues a Chargeback. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I do not want to break any of eBays rules. I agree with that. For example, to be eligible for a refund you must complete and pay for items on eBay.com using a payment method approved by eBay.. Are all Louis Vuitton bags made in France? More specific details are provided below. Questions that are covered in the FAQ or can be easily googled will be removed. I had a listing removed the other week for violating ebay's counterfeit policy. Follow these steps if you think your item is counterfeit: If you believe your item is counterfeit, or isn't as described, contact the seller first. Learn more. But is it safe? Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. A replica handbag, watchor pair of sneakers, Knockoff electronics, such as headphones or accessories like a charging cable, An unauthorized reprint of a trading card, A T-shirt or mug printed with copyrighted images, Bootleg recordings of a concert or other live shows, Unauthorized copies of movies, music or software. 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If you call something a "mini-fig" or minifig on here, it is supposed to be a lego productmy guess is based on the The Minifig Co site that you referenced in your listings (sold out reference) caused part of your issue..these are not lego issued and that is where the "fake" is coming from. Never pay for goods outside of eBay or via payment systems through which you cant get a refund or initiate a chargeback. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. In this case, the con artist is often assuming the identity of a legitimate seller whose. Why does eBay have this policy? If the shipped item was sold for under $750, delivery notification is adequate proof. Generally, the safest way to get authentic items is to buy it directly from the manufacturer's retail store or website, but that's usually not the best option or an option at all. In my 8 years selling in this account, I have been warned about selling two different DVDs alleging they were boots; neither were, but I desisted. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. If a listing says the item is authentic, but you receive a counterfeit item, report it to eBay and ask for a refund. Hmm The word custom and lego makes it a fake if you have yet to figure this out. We do not claim, and you should not assume, that all users will have the same experiences. eBay is full of listings for legitimate high-quality items. They may just be trying to prolong their scams without getting reported.. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. But scammers also list fraudulent or fake goods and try to get you to pay full price for them. The listings will often state that the item is authentic and include photos (stolen or faked) that will lead you to believe you're purchasing the real thing. 471 Mar 10, 2009 #1 I just got a very disturbing email from a buyer claiming my authentic item was a replica. For example, scammers may offer great deals on the latest gaming consoles, video games, or vintage items (like out-of-print Lego sets)., But hidden within the description, it will say that the listing is for the box only., In another variation of this scheme, scammers list high-demand and expensive items for a low price; but somewhere in the listing, they state: This is for a photo only or Actual item may appear different than photos. When your package arrives, you discover that you purchased only a photo of the item., The scammer is hoping youll hurry to get a good deal or use the Buy Now feature to get the item before someone else does.. Some are targeted at buyers, others at sellers. Ask the seller if the images they have uploaded to eBay are of the actual bag youre buying, for instance. Examples of counterfeit products include: A replica handbag, watch or pair of sneakers. The listings will often state that the item is authentic and include photos (stolen or faked) that will lead you to believe youre purchasing the real thing. Welcome to the Selling board! This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I had a pair of shoes I bought at a department store listed with tags and photos and it was removed for being "counterfeit!" In this scheme, fraudsters post fake eBay customer support phone numbers on product listings, profile pages, or on websites that show up in search results. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Once payment is confirmed you ship it promptly. Ebay doesn't give a shit about counterfeit items if the seller is Chinese and sells thousands of them. Some sellers dont even have the trademark in their photos and they still sell their items without getting suspended. Autographed items, Certificates of Authenticity (COAs), and trading cards policy. Then you go on to say that the items are not available on TMCs site. If you see an item that shouldn't be listed on the site, let us know so that we can investigate. Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. These are printed bricks (may or may not be lego bricks) from the site you indicate you bought from. We don't allow counterfeit items or unauthorized copies to be listed on eBay. That is true because TMC did NOT make the item so you can't call it a TMC item. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If its yours, open the package to see if its the item you ordered (or includes a receipt for the order). In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Related: Change-of-Address Scam: Why Scammers Want Your Address , eBay is full of listings for legitimate high-quality items. A chargeback is essentially a forced refund: the bank (or PayPal) cancels a transaction, taking the money back from you and returning it to the buyer. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program at no cost. I have no idea what their criteria is because they will never disclose it - even to top-rated sellers who have been selling on eBay for years with NO strikes! Authentic autographs and autographed items can be highly sought after items, and in some cases may be extremely rare and valuable. This is a major benefit as some sellers on eBay don't offer returns. Simple. If you purchase something on eBay outside of eBay Authenticate and it turns out to be counterfeit, you run the risk of being stuck with that item and not getting your money back, unless you ask eBay to step in and they're able to remedy the situation. Review the sellers terms to ensure that youre protected if the seller doesnt follow through with sending the item.. QUOTE eBay is very aware that scams occur on the website. Examples of counterfeit products include: Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. The only thing he said was for me to post the receipt in my listing to prove I bought it. Its unfair they side with the buyers all the time. As a collector of sneakers and fashion, Amir is passionate about all things related to style. The first step is to check if your item is eligible to be sold on eBay Authenticate by entering the brand, item type, and condition. Take These 10 Steps Now! Coverage may not be available in all jurisdictions. I emailed the buyer my invoice and packing slip proving item was authentic.she has yet to get back to me. To protect sellers from dishonest buyers who claim they never received their package, eBay requires a valid tracking number for each sale., But shady sellers can intentionally send a fake package to the wrong address so that they can provide a real tracking number to both the buyer and eBay.. Email us at reviews@businessinsider.com. Child members on the family plan will only have access to online account monitoring and social security number monitoring features. Realizing something was wrong, she tried to dispute the charge through her credit card company but was denied because the seller had proof of delivery. You can report an issue with a seller to eBay directly here. I am not purposely trying to break the rules. Used underwear and socks are not allowed. I have contacted eBay many times over this issue and they leave me in the dark every time. Counterfeit products are illegal and not allowed on eBay. Also since you have been warned of such you on the list to be checked. But a search through eBay's recently sold listings is truly bizarre. I have 100% seller feedback. Isnt it obvious? I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Because you may not have been aware of this policy, we're sending this notice to educate you about it and ask that you follow this policy in the future.- Listings that didn't follow this policy have been ended. Dollars. by You wont be covered for non-delivery of items including: In this scam, fraudsters go through the sale as expected you receive a tracking number and there arent any issues with the payment process. If so, they have an obligation to be TRANSPARENT with their sellers because the sellers are the reason why eBay makes money! Never wire money to a seller or send a check directly. So, I cancel the order and sent in a statement. To my dismay, they suspended my account. We frequently receive products free of charge from manufacturers to test. eBay is very aware that scams occur on the website. She wants to return it even though my item states ALL SALES ARE FINAL. 10:22 AM ebay doesn't allow it, but they cannot check every item so they have the money back guarantee. It is not a reason to flout the rules and relist. If you've come to terms with never owning your dream watch or designer handbag because of an egregious retail price, eBay Authenticate can make it a feasible reality. If youre uncertain about what youll be receiving, contact the seller through eBays messaging system so that your conversation will be documented., Before you try to make a claim, first contact the seller to see if there was an honest mistake.. As a sub-section of the site, eBay Authenticate was designed to help users shop for luxury items like handbags, watches, and jewelry and collectibles like gold coins, sports trading cards, and comics with 100% confidence. These items may infringe on someone's copyright or trademark. 08:53 AM You can also ask the seller to show you proof of authenticity. kh-cathy. Try searching the board for those two items and see if you find something. 08:13 PM Nonetheless, the site is saturated with imitation merchandise. This will make it do that your listing goes to the top of the search list. Dont click on links or open attachments in unsolicited emails or texts. In some cases, fake customer support reps will try to get you to download software that gives them remote access to your computer. 08:54 AM. All ebay does is get a notification from the Rights Holder that XYZ needs to be removed. Who in their right mind would agree with this level of incompetence? Lego and Lego Minifigure are trademarked. In either case, both sellers face sanctions from eBay if their items are found to be counterfeits or replicas. Take time to read through the listing and check the details. Before buying, contact the seller through eBays messaging system to ask for additional information to help you verify that its not counterfeit. you can also report the seller and leave negative feedback. The scammer will ask for the victims gift card number to use as payment. By clicking Sign up, you agree to receive marketing emails from Insider Delivering items as described in the listing. * Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group Inc. No, this would never have happened to me because I don't list fakes, and as pointed out by katzrulz15 your items are considered fake when you list them as Lego. Whether using a credit card or PayPal, buyers can always reverse a transaction using a chargeback. He's covered everything including the industry's shift to producing more sustainable clothing, the most comfortable loungewear, all of the best places to shop for affordable business casual attire, and more. Although that's quite a bit more than eBay's standard 10% transaction fee, it's worth it. 2023 Comparitech Limited. I don't understand your last line - change their name to eGay ? Knockoff electronics, such as headphones or accessories like a charging cable. If a seller urges you to pay off the platform especially through methods that arent reversible or traceable, including wire transfers, gift cards, cryptocurrency, Zelle, or Venmo its almost guaranteed to be a scam. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Jewelry can be an important purchase for many buyers, so it's important to describe items clearly and list them correctly to help buyers find exactly what they want and to be happy with the item they receive. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I make listings for new items and then - BAM - a few (not all) are claimed to be fake with no explanation given - except that eBay claims the items I bought ARE FAKE! 3- Don't expect fast result. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. We don't allow counterfeit itemsor unauthorized copies to be listed on eBay. As per the title, why does eBay knowingly allow the selling of counterfeit items? 08:58 AM. We had to remove your listing because it didnt follow ourCounterfeit policy. We're available 7 days a week. Taking action within the required time frames. View basket for details. Disputing the chargeback can take a lot of time and hassle on your behalf. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Sellers of popular and desir. They may even provide photos of the broken item. From having plenty of brands sell products directly through the site to offering extensive buyer protection, eBay is a surprisingly safe place to shop. I have multiple people selling my exclusive product for less that I sell it for on Ebay. I am not really sure what to do about the TMC Minifigs who do not have a trademark, and I am concerned about it because one of my last items to get flagged didnt have a trademark because it was produced 4yrs ago. e-bay couldnt give two hoots for sellers as long as they are making money. eBay . Next, look at where the item was manufactured. If so, look closer. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. This does not drive our decision as to whether or not a product is featured or recommended. In the rare instance that you do have doubts about the authenticity of an item you've received, you can contact the seller, return the item in the same condition you received it in with the eBay Authenticate tag still attached, and the experts will re-authenticate your item. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. We highlight products and services you might find interesting. In the case of handbags or apparel, the seams will be well done with no gaps, puckers, or breaks. It's worth noting that eBay takes a 20% transaction fee when authenticated items are sold. He immediately cancels the order and requests a refund. With all of the added benefits, there's really no reason not to shop or at least browse on eBay Authenticate for those high-end luxury items and collectibles you've been nervous about buying online. If youre the victim of an eBay scam, there are steps you can take to recover your money and protect others from the scam: eBays Money Back Guarantee helps protect buyers and sellers. Listings need to follow these guidelines: Take original photos that are large and clear, showing multiple angles and all details, Do not hide or blur logos or any parts of the item, Do not list an item if you are not certain it is authenticor if an authenticator has been unable to confirm its authenticity. You can do this multiple times a day if you want. Access your favorite topics in a personalized feed while you're on the go. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. The bad news is that eBay scammers are always enhancing and adapting their schemes to trick you into giving up money or sensitive information. The buyer then tried to repeat that same scam several times. I don't use the eBay app. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Remember that if an offer looks too good to be true, it probably is. In those cases, try to buy from an established eBay seller with a long selling history and lots of positive feedback. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Yes it is You may have been the only person who reported the listing so wouldn't have been anywhere the top of the bots priority list to take it down. On eBay, you can find the right items, at the right priceworry-free! I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. If the receipt does not come from a reputable dealer, like a Coach store, Nordstrom, or Bloomingdales, it may be fake. In order for it to work, sellers must provide proof of item delivery. I know it's widely accepted that eBay has a bit of a reputation for being fishy, filled with scammers and counterfeit goods. Once they have the code, they disappear and make off with your gift card balance. Merry Everything & A Happy Always This is incompetence at its finest because if they really wanted to correct this issue they would have told me specifically what I am doing wrong. If a deal seems too good to be true, it probably is. Counterfeit products are illegal and not allowed on eBay. How Fake Stuff Ends Up on eBay Always sign into eBay (or use their mobile app) to find a vehicle, and complete the checkout process directly on eBay. The one thing that I'd recommend is that after you make your listing, go to your closet, select the listing and hit edit, next, list. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Buyer pretended the item/ring was not as listed. They should be able to show you a copy of their receipt or similar paperwork. Here are 11 ways that eBay shoppers can protect themselves against questionable sellers. (Never let the seller persuade you to move the conversation to an off-site email or messaging platform.). Tip They readily cooperate with law enforcement. It seems they are suing me in Pennsylvania, but I live in Canada, so I dont think I can even make it to the court date set ( I think in the documents it says Nov 26, but theres a lot of legal terms . Loophole on eBay! Any listing removed was a warning. They just told me ebay found the listing and reported it as fake. I would LOVE to know how to not have my authentic items flagged as fake because eBay wont tell me. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. The buyer pays quickly, and you send the item without concern. Whenever you purchase items online, choose payment methods that are reversible or with a good history of protecting buyers. Requests for additional fees throughout the process for shipping, gas, or other expenses.. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I could not even upload the receipt where I got the product to help win the appeal. Open a refund request with the seller. Wow, I totally know now why my items are fake - because eBay (or whoever the heck it is) says they are without ANY evidence as to why. They report sellers selling authentic items while allowing others to sell fake items and even make thousands of dollars off of something as dumb as a box of McDonalds chicken nuggets. Always communicate and pay using eBays system so that youre covered by their buyer protection program. In addition, I was also warned concerning two adult DVDs; they were not, but, again I desisted. This will help warn other potential victims., If you paid via a different platform, request a refund through the processor. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Amir Ismael is an editor for Insider Reviews, Insider's e-commerce branch of the service journalism team. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. If it were a Vero complaint, it would have stated that. Why should I move on when eBay is clearly being incompetent? Scammers are hoping that youll assume the shipment was a mistake and return the package. You have no way of knowing if another seller is having the same issue. Ok. another thing I can think of is the controller you sell may have the built similar to . I manufacture them myself and sell for only one price. They paid straight away, and the delivery address was a . So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Subscribe to our newsletter. Never give up passwords, PINs, 2FA codes, or sensitive information (such as your SSN) over the phone. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Ebay always takes out the fees and send the remaining money to the Bank on file. Gift card scammers reach out to victims by phone, email, or social media.
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