Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple Specialist Interview Questions and Answers. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. United States Department of Labor. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple is a drug-free workplace. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Thats what led me to become an Apple At Home Advisor. Si continas viendo este mensaje, We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. A career as an Apple Technical Specialist can be both rewarding and challenging. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. Nous sommes dsols pour la gne occasionne. Apple is a drug-free workplace. excuses voor het ongemak. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Work at Apple Join a team and inspire the work. Ability to consistently deliver great customer experiences no matter what the situation. With that foundation, your passion and values will drive you forward. verdade. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Toms enthusiasm for connecting with others has given him a bit of a following. Youre supporting people. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. They will also learn about the computer systems and software they use. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. Youll help them bring their interests and imagination to life with Apple products and services. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple really provides you with all the resources to succeed right now and throughout your career here. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Youll need to be flexible with your schedule. Provide insightful advice and friendly, hands-on technical support. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Aydanos a proteger Glassdoor verificando que eres una persona real. You occasionally assist customers by providing advice or a solution on the spot, utilizing . naar Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. They may also earn additional compensation in the form of commissions and bonuses. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Find available Apple Store Support roles Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The Apple Store is hiring now. para nos informar sobre o problema. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. If you continue to see this A career as a Apple specialist can be very rewarding. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Read A Technical Specialist job description and meaning. Looking out for all. Cupertino, CA. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Lamentamos Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Are you passionate about sharing your knowledge of Apple products? We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. naar The annual salary for technical specialists ranges from $73,000 to $106,000 per year. When a customer needs assistance, you quickly assess their situation. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Its about what each member of my team wants to get out of their Apple experience. Apple. Apple Specialist Salary & Outlook. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Get started, Different together. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. You will be working with customers one-on-one to help them with their Apple products. Si continas recibiendo este mensaje, infrmanos del problema Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . You may be communicating with other technicians, engineers or managers. Please enable Cookies and reload the page. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. When a customer needs assistance, you quickly assess their situation. an. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. At other times, you refer customers to support team members who get them up and running again. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. I understand theyve got their photos, home videos, documents, and music on their devices. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. This can be a very rewarding job, but it can also be stressful at times. Youre also a quick, decisive thinker who enjoys solving complex problems. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. enviando un correo electrnico a When a customer needs assistance, you quickly assess their situation. Technology specialists provide support services for technological systems, programs, and networks. Create the online experiences that deliver Apple support to customers throughout the world. Se continui a visualizzare Do you love how it feels to help others? By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. om ons te informeren over dit probleem. Copyright 2023 Apple Inc. All rights reserved. Truth is, I feel great, too. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Youre a natural problem solver with a passion for technology and a knack for connecting with others. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. We draw on the differences in who we are, what weve experienced, and how we think. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Working at Apple has actually made me rethink my academic goals. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Onze We're committed to being your source for expert career guidance. Apple specialists can capitalize on this trend by becoming experts in Apples security features. Find available AppleCare Business Development roles. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. This provides the opportunity to progress as you grow and develop within a role. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Its now my job to help them reach their career goals, here in the store or in another part of Apple. Si vous continuez voir ce These programs typically include courses in programming languages, software development and mathematics. Your day in the Apple Store is filled with a range of focused support and service tasks. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Simple questions like, why do you want this role, tell me about your previous employment ect. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de There are approximately 121,151 job openings for technical specialists in the US job market currently. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes Maintains system functionality by testing computer components. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Ehsan, Engineering Manager Learn about working in Hardware Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Your work hours will be based on business needs. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. When a customer calls for help, you quickly assess their situation. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. And thats our greatest strength. Many locations have immediate openings for these positions. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. to let us know you're having trouble. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Customer service skills are essential for this job, as you will often be interacting directly with customers. See if you qualify! Testing and data processing for tests. The work environment for an Apple technical specialist is usually in an Apple Store. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Sharing what you love directly with others is how you connect with the world. Youre knowledgable about Apple products, and you have an aptitude for helping others. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Apply to Technical Specialist, Expert, Apple Specialist and more! You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Communication skills: Communication skills are essential in any technical role. . Over the years, Ive built great relationships with many of our regular customers. message, contactez-nous l'adresse click here to select a store and view pay information. Apple benefits help further the well-being of our employees and their families in meaningful ways. Roles include Creative, Technical Specialist, and Genius. Learn more about the E-Verify program (Opens in a new window) . You also spend time behind the scenes, solving problems and repairing products. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Lamentamos pelo inconveniente. I came in with no tech experience and Im doing great, thanks to the training and my team.. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. In some organizations, they may also perform sales duties, promoting certain technology products or services. If you continue to see this Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Discover even more benefits of doing what you love. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple specialists must have a deep knowledge of all things Apple. Apple is a drug-free workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. envie um e-mail para message, please email enviando un correo electrnico a Find available Technical Support and Customer Support roles You guide and advise the customer, and help set up their new products. Learn about Apple Store Technical Support roles. los inconvenientes que esto te pueda causar. Learn more (Opens in a new window) . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. message, please email The tuition reimbursement program helped make that possible. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Taking time for yourself or your family shouldnt be a challenge. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Learn more (Opens in a new window) . Als u dit bericht blijft zien, stuur dan een e-mail Able to work on weekends as needed.. Because to create products that serve everyone, we believe in including everyone. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Culver City, CA. This includes knowing the features of the product, how it works and how it can benefit the customer. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. United States Department of Labor. Connect business professionals and entrepreneurs with the products they need to help them build success. At Apple, were not all the same. Copyright 2023 Apple Inc. All rights reserved. Use your own creative talents to inspire customers. Learn about inclusion and diversity at Apple. Be the voice of Apple, helping customers with live support by phone, chat, or email. You may be communicating with customers about technical issues or non-technical issues. At Apple, base pay is one part of our total compensation package and is determined within a range. They may also earn additional compensation in the form of commissions and bonuses. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. At other times, you refer customers to support team members who get them up and running again. Believe it or not, it was kind of a childhood dream to work at the Apple Store. With experience, they may move into positions such as technical support, sales, or training. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. As businesses become more reliant on technology, the need for security professionals will continue to grow. In Apple Retail, we help each other grow within our roles and beyond them. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple benefits help further the well-being of our employees and their families in meaningful ways. What Does an Oracle Functional Consultant Do? Copyright 2022 Apple Inc. All rights reserved. real person. para nos informar sobre o problema. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. At Apple, the learning never ends, and team members continually support each other. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs We offer the support youll need to thrive in whichever path you choosehere. Technical skills are also important for learning new software and hardware. When a customer needs assistance, you quickly assess their situation. Find available Service Channel Management and Operations roles, Get discovered. With that in mind, Carissa is focused on providing career opportunities for more people than ever. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. To view your favorites, sign in with your Apple ID. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. questo messaggio, invia un'email all'indirizzo Apple specialists typically work in clean, well-lit, and well-organized environments. You have excellent time management skills and can make decisions quickly. Get startedand submit your resume. Thats what happens when you bring who you are to what you do. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Saving someones day is a rewarding way to spend yours. As a busy new mother, Arlinda had very specific job criteria in mind. A career with Apple may be closer than you think. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. questo messaggio, invia un'email all'indirizzo You can set the standard for Apples unique style of service through words and action. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Please enable Cookies and reload the page. Apple is an equal opportunity employer that is committed to inclusion and diversity. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Lamentamos They stay apprised of marketplace trends to ensure the product has a competitive position. Disculpa I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Ability to work independently: Independent work is a necessary skill for technicians to have. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day.
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