Its the only place they seem to respond. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. The south lounge in T5 was at least not overcrowded; but the choice of food was pretty limited and uninspiring. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Had lots of excuses, poor justifications and promises of improvements. They HAD improved the catering. On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. at at In addition, were working hard to improve the quality of the meals and choices we serve across all cabins and rolling out our Club Suite on as many aircraft as we can, as quickly as we can. Who knows. I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. She was also chairman of BA CityFlyer. Also, please remove as many pain points as possible. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. So, no, nothing much premium at the moment. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. Disagree that everything should be automated. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). Id try Twitter. The key to me at the moment is the onboard service. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. We know change starts from within. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. Yes, we did both comment that our non direct flight to Nairobi on Qatar in August when we even flew economy on one leg was infinitely better! talk is cheap. Using vouchers is far from simple and I have had to challenge for two of them because they short changed me. Chart, Frequently Asked Questions about Sean Doyle. Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. A national disgrace! Recent years have seen my patience and loyalty to BA severly tested. Ive now got another tier point error to clear up and Im not looking forward to another hour of lift music. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. #avgeek #luxurytravel #miles #luxuryhotel. British Airways is the flag carrier of the United Kingdom and is based in London. he missed out 'without spending any money'. When they do they still manage to mess something up. It would be nice to think their service will be improved. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. 3. Plus, it's the end of the semester and we're throwing a party! For a while the standard excuse especially on 747 and 777 was to blame Boeing. How can we build back better European aviation after COVID-19 - and what will our industry look like in five years?The environment, changing markets, new con. Whats the Booking.com refund process? Mr Doyle you and your company are an effing joke. While BA has a chat system its not working half the time and limited on what they can do. They are now too far behind the world leaders to catch up. The chance just before Christmas to allow online changes show that the IT can be used to ease burden on call centre staff for customers who dont have all the time in the world. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! In spite of all of this, yes it still has to do much better. Disagree that exclusive table serviceelays but not should stay. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. Ive just checked flights to BNA in May 6k for 2 return in Club. Just got back from Switzerland. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. CLAIRE BENTLEY, BRITISH AIRWAYS HOLIDAYS' MANAGING DIRECTOR . Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. The man needs to study and digest all this criticism! Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. No choice in what is provided except that it is gluten free. The meal was sub standard pub grub. The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. Sean Doyle's Professional Skills Radar When full service comes back, look towards 3 hours to complete it because of the number of new people joining, the ridiculous new system of allocating working positions meaning that people will be working in club who havent been there in months and slow with the product and the fact we have to hand run everything. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Our Chairman & CEO, Sean Doyle, . I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. All in all, please insert some slickness and indeed pride back into your cabin service these crews are lucky to be still employed by what used to be a world-beating brand and defintely address the quality and section of the product BA is already been well-overtaken by many other carriers to claim the epithet of The Worlds Favourite carrier (notably Qatar Airways, Air France, Singapore Airlines to name but two) and we do not want to see UKs supposed National Carrier being seen as slowly descending to that of a budget carrier (and certainly not at the high fares they are charging!). I suspect this is down to staff fatigue, both on the ground and in the air. Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. Club Kitchen virtually empty after 20 mins into flight observed. My American Tourister luggage is defective. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. BA need to go back to using trolleys if they are going make the multi course service work again. Sean says they are recruiting more staff but for me, this misses the issue. Id like them to go even further and automate even further if possible! In a nutshell BA have hit the bottom and I will now do anything to avoid flying with them. So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. They are still hiding behind the covid nonsense an an excuse not to provide a full service. As they say, the proof is literally in the pudding! Fly from DUB to LHR, the LGW to SJO ? In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. My recent LGW Club World experience was consistent with the themes raised. Guess what! Spent an un, Thought @etihad was impressive in business class f, The stunning adults only Sunset Pool at the @waldo, Final early morning beach visit @movenpickalmarjan, Breakfast influencer style with a floating scrumpt, A stunning night at @sonara_camp in Ras Al Khaimah, First time on @klm long haul and lucked out with a, Travel companies, luggage, travel tech & apps, Virgin Atlantic and Virgin Atlantic Flying Club, The call centre wait times and social media. If you need help with any problem,please contact us through this form. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. I doubt BA could offer this as first class, let alone business class. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? Whereas BA is switching to a new phone system. Like others, Ive heard fine words from BA before while they have continued to cut and offer a business class product that on long haul is 20+ years out of date and on short haul has been diminished to less than economy was ten years ago. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. at Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Mon 12 Oct 2020 at 04:04. Find accurate personal and work emails for over 250M professionals. . In fact I wrote to them suggesting a new slogan fly British Airways we just dont care To me BA urgently need a real focus on customer service from the top down. Soon there will be less of them as they wet lease more and more as the post covid world reopens. Fair enough! Asian Honda Motor Co., Ltd. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. We wait and see if his message delivers. British Airways abbreviated my vacation what am I owed? In the meantime, I want to thank you for staying with us. She graduated from Fundao Getlio Vargas in Business management. Waste of time. I agree that BA need to take a big step up with the overall package they present. Too rarely did you actually receive service which actually warranted it.When its good its very good, however these days this is rare. I work in the media so I speak as a find but I do think that, for all their recent difficulties, you can still trust BA more if youre in an unexpectedly difficult situation like mine. She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. Not even a general tv screen showing a map! The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. However, totally agree about the wine selection being spot on! Quite often they were nearly double the price of Qatar out of LHR not ex EU. See destinations by lowest price per month from London. Dont even ask about the lounge! Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. The BA crew were amazing: efficient but also kind in how they dealt with this. and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Again its down to poor IT. Mr Doyle clearly doesnt have a grasp of just how infuriating listening to prerecorded messages for 10 hours in an attempt to make a booking using a future travel voucher can be. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. The South lounge service was laboriously painful, and the food service station was probably a fair comparison. What I am doing is making a personal commitment to you that we will build a better British Airways. Sean first joined British Airways in 1998, where he began his career as a financial analyst. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?! First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. For me the one aspect missing from this list is the urgent need to retrain their staff. British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Sarah graduated from Newcastle University with a BA(Hons) in History. Supply Chain | Logistics | Warehouse | Transport | Comex | Manufacture | Customer Service | Distribution | Last Mille | e-commerce | Commercial | Pre-sale |Marketing and R&D | Courier | S&OP | Dark S Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. I am not expecting anything much. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. This meant you normally got the experienced crew in first and club. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. They gave me effective medication and kept checking on me afterwards. The biggest issue for me is the service from the staff. The mid haul routes operated as Club Europe instead of Club World are unacceptable. Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. See the full leadership team at Craft. Now we have smiley staff who dont have a clue about premium products and service. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. Didnt follow up on it. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Have an e voucher and trying to use. Being able to add a second leg to a 2-4-1 and get the taxes correctly calculated would save their staff an awful lot of time. I also like the fact that he has actually sent out the communication. We know that for many months now weve been asking you to be patient with us. Its a nice to have for me as I think there are more pressing issues. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. I want BA to be amazing again. Not rocket science to sort out a call centre. Their smiles and their enthusiasm to . Fly from LGW to SJO direct ? Thread Tools Search this Thread Display Modes Previous Thread | Next Thread Forum Jump Nexus Technology S.A.C. The club section was 14 rows and full in each direction but both ways there were catering issues. at National carrier! In that role Adam oversaw British Airways' worldwide commercial activity including marketing, pricing and revenue management, distribution strategy, website, call centres and digital strategy, the worldwide sales force and the Frequent Flyer Programme. Flight prices are just ridiculous when flying west right now, especially if you want to start your journey from the UK. He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. Find out about our privacy policy and advertising disclosure here. You can still collect your usual hotel loyalty points and perks too. John Mulligan. When we can we travel twice a year to Atlanta we fly either Club or First. ???? Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! They days of profiteering from their stranglehold on LHR are firmly over, having tried the alternatives, East, West and even intra Europe. The Bhukkad Cafe. Breakfast which I didnt hve was chicken omlette or some kind of quiche. I hope Sean reads these comments personally as it seems that BA has already lost the market. Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse I had an aneurysm, but British Airways is keeping my money. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. Will we get our case back? Put it simply dont charge for premium if you cant delivery premium. Any airline can have a great hard and soft product- tangible and intangible resources can be COPIED if you have the money as an airline and want to spend it. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. Clearly they were promoting a new seat that many would not experience depending on their route. They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. The loyalty has gone completely. Id love it. 2. My wife and I are due to fly out to SJO in a couple of weeks. I still havent received the double tier points (now 61 days and counting). BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. We travelled on a Gold Companion upgrade ticket that is supposed to be a reward for loyalty to the airline. Mums needing stuff for their babies. (Well, the prices are eye-wateringly premium at least!). Adam joined Avios in October 2018 as Chief Commercial Officer. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. The jurys still out for me.
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