The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Try moving the disc closer to the one connected directly to your hub (router). Wait until the LED turns purple, blinks blue, and then turns solid blue. The hub's administrator password allows you to log in to the device system. I have been looking for a resource like this. Maintain the rooms temperature from 0 to 40 degrees Celsius. on In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. 17-08-2019 If you get any future issues post back and let us know. Open the Hub Manager by typing 192.168.1.254 in the browser. Step 6. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Your first disc will use the Ethernet port to connect to your hub (router). This will guide you through the set-up and suggest the best location for your disc. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Follow the simple steps below for troubleshooting this problem. If you encounter any issues, access the BT official website's support team. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. If you don't have this or want to know more see What is a BT ID and how can I get one? If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Step 3. Re: Does BT Wifi disc require a physical ethernet connection to work? The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. on The app will indicate a poor location by shining the yellow light. 20h19. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. When this process finishes, the disc will appear solid blue. You'll need to set up a BT ID to access the My BT app. Wait until the disc has cooled down before turning back on. Try moving the disc closer to the one connected directly to your hub (router). We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Use the disc location checker in the My BT app to find the best location for your disc. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. So I don't consider it to be a major issue. Step 3. on 17-09-2019 It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. 10-07-2020 on If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. on After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it.
Not got the app? Full Wi-Fi only works with BT Smart Hub 2. Try restarting your Whole Home Wi-Fi.
Solved: Wifi Disc pairing problem - it doesn't - BT Community I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. Step 3. Setting up your Complete Wi-Fi disc is straightforward. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas.
BT Complete Wi-Fi review | TechRadar To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house.
How do I set up Complete Wi-Fi? | BT Help Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Set the Complete WiFi Disc Setting from mode 2 to mode 1. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Just plug it in to the mains and connect a lan cable between it and the hub. Step 5. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. 22h29. 2h37. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. If you are a new customer, the company will provide you with a BT ID through an email for activation. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Built-in wi-fi technology automatically . Dont put the disc on fragile surfaces to avoid breaking or scratching. 3. The light will turn to blink red but return to solid blue after a couple of seconds. BT WiFi is for users who must put up with patchy WiFi spots. But here is the best part. Announcements, Guides & Community Updates. 27-03-2019 The LED will then flash blue for a few seconds whilst it connects, before turning solid blue.
BT Complete Wi-Fi: Smart Hub 2 and Wi-Fi Disc aims to banish Wi-Fi dead No action required - it takes approximately 60 seconds to fully turn on. I have one of mine connected to an 8 port switch! Take a look at the video and information below about getting set up. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. If you don't have this or want to know more see What is a BT ID and how can I get one? The LED is permanently red and the new disc doesn't appear in the app. Besides, keep the BT disc away from other electrical devices. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). on The light flash red and within a few seconds turn solid blue It will support you in monitoring the companys online services while accessing the process. First check the Ethernet connection from your hub (router). After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Step 2. BT Hub, BT Voyager and Connected Devices GPL code. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Take a look at the video and information below about getting set up. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Select the Begin Location Test option by tapping it. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. On the home screen, select. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Does a Wi-Fi Extender slow down Internet speed? Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. The light on your disc will turn red wait until it turns solid blue again before continuing. Step 1. When the BT disc appears in blue light, the disc and hub are successfully connected. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). This article is the right option for you. This will take you through the setup and suggest the best place for your discs. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? 18h07. Connect it with the WAN port on the BT hubs back. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. This is the process to pair them without the app. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Problems with Complete Wi-Fi, what do I do? Ask questions and share tips with other people 24 hours a day. 15h36. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. They are compatible with any hub from different suppliers. On the home screen, select More, Your wi-fi network and then Set up new disc. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Wait for the color to switch to solid blue and turn off the device. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. You'll need to update your wireless devices with the new details. Wait a few seconds for the completed connection. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Working out the best location for your Complete Wi-Fi Disc is straightforward. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Step 5. Do not use it if it is damaged to prevent danger. 17h23. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Ask questions and share tips with other people 24 hours a day. Wait for it to be turned off for about 15-30 seconds, Step 4. Connect the disc to the hub via Ethernet cable by closing the two devices.
Whole Home Wi-Fi from BT on the App Store The best spot is a clear space off the floor close to a power socket. Try rebooting the disc, the primary disc and the router. Try restarting your Whole Home Wi-Fi. Watch this short video to set up or follow the instructions below. Alternatively, follow the steps below to connect using an ethernet cable. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Unplug the disc from the mains and plug it in at the preferred location. Press the power button on the back of the disc to switch the disc off. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Step 5. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Step 2. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. The extension can never, however, be as quick as your router, so that is all it means. Unplug the Ethernet cable from both devices. No action required - it takes approximately 60 seconds to fully turn on. Step 5. The quickest and easiest way is by using the BT Business app. 20h43. Plug your Wi-Fi Disc into a power socket and turn it on. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. You'll need to update your wireless devices with the new details. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. How do I Change the Name of My Wireless Network? Below is the simple instruction to complete this process: Step 1. 19-08-2019 What does the orange LED on the disc mean? After that, you must take out the Ethernet cable from both the disc and the hub. Do BT Wi-Fi Discs work with other routers? Check the connection between the Openreach modem and the main and turn on the lights before activation. I am having the same problem. The LED is permanently red and the new disc doesn't appear in the app. Your first disc will use the Ethernet port to connect to your hub (router). You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Go to your hub's settings in the My BT app and choose Update wireless network. Go to your nearest store or order a new shop online for new cables. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Problems with Complete Wi-Fi, what do I do? What is Complete Wi-Fi and how do I get started? Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. So you can check our upcoming post for more details! If it shows blue light, the location it tells you is excellent. on Plug your Wi-Fi Disc into a power socket and turn it on. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . Alternatively, follow the steps below to connect using an ethernet cable. What to Note when Performing BT Wifi Disc Setup? 31-01-2019 A quick guide on fixing BT disc flashing red. Setup Complete Wi-Fi (Black disc) without cable? For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. You can still set up your Wi-Fi Disc without it. Also, it's an impressive piece of kit on paper. 19-08-2019 After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. 01-04-2019
How do I set up Complete Wi-Fi? | BT Help Set up your Complete Wi-Fi Disc | BT Business 19-08-2019 Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. This is clearley explained in the set-up instructions. This will guide you through the set-up and suggest the best location for your disc. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Follow these steps to work out the best location for your disc. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. 15h29.
BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] On the home screen, select More, Your wi-fi network and then Set up new disc.
BT Disc flashing red: 6 Sure-fired steps revealed by Experts Here are detailed steps for restarting the hub: Step 1. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Hi@gibbylinkswelcome to the community and thanks for posting. There's one in your Hub box. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. You can do this from the Settings menu or manually turn each disc off then on. Follow the simple steps below to set up Smart Hub 2: Step 1. on It is one of the best ways to troubleshoot the problem quickly and effectively. 15h30. I just thought I'd ask if there was an alternative method to restore the connection. Where should I install the Wi-Fi extender? gibbylinks. It helps you easily update the hub, wireless network, and disc LED status. 20h48. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. The disc range also depends on its working surroundings and location. The best way to connect the hub and disc is to follow the instructions in the My BT app. How to Know if there is a problem with the BT Disc Setup?
Find the best location for you Complete Wi-Fi Disc | BT Business To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. In the unlikely event that a disc gets too hot, it will turn off automatically. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. The LED is permanently red and the new disc doesn't appear in the app. on If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting.
How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube 2. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Plug the internet cable into the modems LAN 1 outlet. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. Pair the complete WiFi disc to the hub again. It's a pain having to move it and shift the settee to reconnect each time. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. The range of the discs can vary significantly depending on the operating environment and the location. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. Set up the BT disc through an Ethernet cable.
What's the Admin password and why do I need it? It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Step 4. In the My BT app, go to Hub settings and select Update Wireless Network. This will guide you through the set-up and suggest the best location for your disc. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. The first thing is the number of the disc; next is care and safety. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Go to your nearest store or order a new shop online for new cables. Use a needle or paper clip to press the factory reset button for about one second. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. The quickest and easiest way is by using the BT Business app. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub.