We do not issue refunds for returns of damaged merchandise. . My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. File a complaint. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I want an apology and have the store clerk to contact my credit card company and void the charges. We still dont recognize that sign in. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Quality of the product purchased. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. Never doing business again with that kind of attitude. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Here are 8 tips for writing great reviews. Can you return them? Thus, we do not reimburse any return shipping cost. The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. I wish the union would look into this and give us choices. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD Later I received an email that my appointment time was changed, then another that the time was changed again. Alluding that this nonsense is all my fault. Find out how we combat fake reviews. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. I asked if I could upgrade the glasses and was denied. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. You will get digital access to reviews and ratings for over 8,500 products and services I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. Quality of service from sales help. Worst shopping experience I have ever had. Went to the Bensalem PA store today for readers. I will never return to this place. When I called them they directed me back to the store and said they cannot do more. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. Within 100 days of purchase, Visionworks allows you to exchange your purchase. Read full return policy. Conclusion. My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. NO DEAL. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Visionworks has stated that their refund time frame is around 30 days. I need to talk to someone in the store but still sends me to customer service center. She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! Betty. Unsubscribe easily. All product returns require a Return Authorization number (RA#). Return Process I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. I know visionworks has a 100 day return policy. No one tells you what the process is or what is going on you're just told to sit in a chair.. The lens would yellow after a year, halo effects, and the prescription was off. State the reason for the return in the area provided on the invoice. You have 100 days from the date of purchase to return the product for a refund. We will go over the return or exchange policy in detail. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. Its location on this page may change next time you visit. Request that a customer service representative begins the return request procedure. That star should not be here. Can you share a success story using visionworks? All Rights Reserved. My appointment was in December! It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. Sign up to receive our free weekly newsletter. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Telehealth from rude doctors! We do not send replacements before we receive and inspect the returned merchandise. Will not answer the phone. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. Said he was the manager. The script in the glasses was wrong. Enjoy reading our tips and recommendations. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. Resolved "Vision works employee scratched my lense.". I requested the basic eye exam and glasses that would be covered by my insurance. I have been going to Visionworks for the past 15 years. It's vital that buyers take the time to read through a company's return . I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. Don't worry if you don't understand something, simply write it down in the comments area. Please see below. After 4 return visits, my prescription was still wrong. If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. Even today, the day of my appointment, I received an email and 2 texts reminders. A link has directed you to this review. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Contact lenses: Which of course never happens. He was great!I totally had a good experience and would recommend them!! since I had not received my glasses I called again or a call from a manager. As a matter of policy, BBB does not endorse any product, service or business. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. Please make sure you include your order number so we can complete your refund. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. No explanation - no eyeglasses. Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. I spent $929.95 on Apr 18, 2022. And free! As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. Include a copy of the original invoice with your return shipment. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Visionworks is a company based out of North America. I thought the price was good and hope I will be pleased with the glasses. All TVs over 26" include in-home service. See details. I used insurance and paid ~$65 out of pocket. or email me? No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance.. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) The glasses didn't even ship to either Visionworks store. We had attempted, but were not able to reach ********* by phone previously. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. One-year warranty on featured frame brands. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. Products used:Glasses for myself and my kids. and our Return merchandise must be double boxed with no writing on the manufacturer's box. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. A member of the office called with no further explanation of the invoice billed to me at time of service. Keep in mind that the time can vary depending on the type of refund. The replacement will ship within three business days following our receipt of your return. Victoria helped me select my glasses. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. However, depending on the type of refund youve been issued, the time can vary significantly. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. Visionworks Glasses are Backed by Our 100-day Guarantee We have all received receipts with three dreaded phrases printed across the top: "Final Sale, No Returns, No Exchanges." Strict return policies are the norm when it comes to personalized items. Avoid at all cost. They gave me my glasses without my Nike case they came with and gave me a vision works case. If your package has been damaged in transit, please contact us immediately. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Powered by consumers. Complete kids line: Passwords are 6-20 characters with at least one number and letter. Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. I was then, redirected back to ************ City location by the person from the Woodmore location. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Can you imagine that. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. I used insurance and paid ~$65 out of pocket. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. It is now 10 weeks later and I still have not received my eyeglasses. They also dispense contact lenses. And if I could find the person that hired these individuals, I would question the interviewing process. are you sure you didn't pick them up. Unsubscribe easily. The workers were quick and knowledgeable. Free Amazon product support included. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. The fact that the Canton location didn't want to do anything at all. THE STORES NEVER ANSWER THEIR PHONES. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. Date of experience: December 18, 2022. I actually had left America's Best. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. You have two choices when it comes to returning the item. Visionworks staff mismeasured my progressive lenses for middle distance. Tomorrow I will have to call corporate headquarters to see if they can help us. Care taken to fit frames and lenses correctly. People if u don't like ur damn job get another one or learn how to respect your customers. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. Visionworks aims to ship glasses in 10 days; shipping can take between 1-5 days. All featured frames come with a one-year worry-free warranty. Step 3: Pick the right return policy clauses. I went in & I was correct. This store sells frames, sunglasses, lenses, and accessories. Payment#: ******* Boxed items can be opened, but all packaging must be included. For more information, please see our Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. Find Out HERE! I also confirmed this prior to my appointment with Vision Works by completing admission forms. Support . I came in for an annual eye exam. If you returned your glasses did you just go back in and pick new frames and do the whole process again? On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. Visionworks offers a money-back guarantee of 30 days. Never going here again, and I will inform others. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. I feel this company will not last long as their reputation and history is awful. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Returns made to Visionworks will only be accepted in its original form, in like-new condition. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. What Is the Visionworks Return Policy? If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." We had a great experience with the staff. Dont worry, you will be able to successfully return the item. Its taxing. Will not open as website state. You can also call at 1-800-784-7427. What could go wrong???? Are you tired of dealing with companies and requesting refunds on your own? God bless and I hope you take my advice go to visionworks. It even worse I can not get an answer as to why I do not have them. Shipping and handling charges are not refundable. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. She said she would have someone from lab to call before the day was over that was 4/3/2023. Has anyone returned their glasses? Visionworks offers a simple 30-day, money-back guarantee. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. Allen H & Jill Y. The glasses I received were not usable. However this is a drastic and serious decision that should not be taken lightly. Then I had to call them to schedule one. Wow! Retailer policies (such as warranty, return policy, etc.). Schedule an eye exam at a location near you. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Include your Name, Invoice #, and email address. Now ups is investigating but visionworks says they will not replace them if they say its delivered. To write an effective return policy for your website, there are a few steps you should follow to outline and prepare your document before you start any writing: Step 1: Choose the formatting for your return policy. No one seem to know what's going on. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Including ours. What can you do if Visionworks rejects your return request? Your username maybe be your email address. Consumers can upload a picture and start trying on frames. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. How Does the eBay Return Policy Help You Deal With Unwanted Items? Ad-free. I have been very patient and at this point my patience has run out. I emailed customer service and told them the reflective coating on my new glasses was not performing.They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. The lab stalled because they lost the frames I provided. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. They should give him some more training he def needs customer service training if he's going to be a manager. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. I just can't say enough nice things of the help I received. listed below. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). HORRIBLE experience! Return shipping Shipping charges are non-refundable. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. No one say hello we will be with you in a moment. Return Policy Visionworks gives you 100 days to try out your new glasses. I have yet to receive my sunglasses as of Dec 30th. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. On Feb 18, 2023 I went to the visionworks store in ************* **. And the gentleman behind them made some snotty comment about me. And also they didn't tell me what my co pay would be before the tests. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF Quick question! This includes top brands like MetLife, UnitedHealthcare, and Cigna. Save my name, email, and website in this browser for the next time I comment. All the franchisees are limited by the corporate control/oversight. Refund is issued based on the value of the merchandise returned. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. Table of contents. Again there was no coordination between the two visits and the doctors. Too many eye doctors out there to stay and be treated that badly! This is the last time myself or anyone in my family will ever go there again. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE.
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