Are you sure you can't send it USPS Priority International? If the item location was China that is where you are supposed to be returning it to. Try contacting one of these (Facebook allows more keystrokes). I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. What can Ebay even do? Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks,pjcdn2005. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. How to Send a Prepaid Return Shipping Label | Easyship Blog Chargebacks go through PP. Learn more about our signature confirmation requirements. Youll need to ship the item back before the date stated in this email. After completing the steps, you'll receive a QR code. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If the seller is responsible for return shipping, its important that they cover the costs. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Select Create return label under the original shipping label number on the order. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. I have been waiting for a few days already for you to act. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Thanks! If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. 05-25-2022 If the seller wont cover the cost, let us know by asking eBay to step in. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Box it, label it, send it all from home. You can return your package using a label from Your Orders. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If you want return shipping to be insured, see our section on alternative return shipping options. You do not have permission to remove this product association. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Buying used phones requires a little bit of willingness to learn.". Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. I've received the damaged fishing rod from USand started the return process. So what now? If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Now I'm supposed to send items back. Wrap items separately and use cushioning material. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. Who's responsible for return shipping costs depends on why the item is being returned. About iliketobuynow - The eBay Canada Community I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Get an eBay Return Label Hassle-Free - DoNotPay If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Tick the box that says I provided a return label with the original item. As mentioned, you can ask eBay to step in on day 4. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . I am a busy person so i forgot to check one last time if it was reset. This Is truly Unbelievable Amazon However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. 03-14-2018 Buying used phones requires a little bit of willingness to learn.". BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. 05-25-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I finally got a refund from Customer Service. What happens if the item is damaged while it's being returned? Help for buyers and sellers. In the Ship tab, select Create Shipment. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. This is normally 3 full business days. Ship the item back and hope that I will get reimbursed the shipping cost? That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. This is twice the price of the fishing rod. I don't accept returns, why do I have to pay for a return shipping label? If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Wrap items separately and use cushioning material. Need a Shipping Label? On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. The seller replied "I have the pin but I cannot provide it as that would create a security breach." There are several ways you can send an item back to the seller. When you choose the shipping method for your return, return fees are calculated. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. To create a shipping label with FedEx, follows these steps: 1. View cart for details. What kind of return did you open? They can then print the label and use it to send the item back to you. Does this option not appear on the screen until after three days? Before you can send an item back to the seller, youneed to start a return. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. You can also find more information in our full article below. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. There no other option in my city. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. I didn't realize it was a US only thing. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Customer Service reps have a quota and will say anything to get you off the phone. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. SelectExamples of alternative shipping arrangements below for more information. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. It's just part of how the sausage is made. . What is the next option for returning an item from abroad ? Simply print the label on normal paper and tape it to the package. Solved: Seller can't send a return shipping label and I c - eBay The charger wouldn't be a big deal to me if the phone was not PIN locked. You dont need a special printer or self-adhesive labels when printing return shipping labels. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Seller "can't send a return shipping label." - eBay Select your carrier and enter the tracking number. There are several ways you can send an item back to the seller. Once you've received the funds to ship you have 30 days to mail the package. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. Is there a time-limit by which the DVD must be back with the seller ? The seller is correct that they can't issue a label for International shipping. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. Says he will only "refund upon receipt". In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. I'd create a "paper" trail. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. I'm nto trying to scam anybody. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . I would use the Facebook link you were sent. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Don't open the chargeback unless the eBay Dispute goes against you though. Tip The seller either has to provide you a pre-paid label or send you the money to return. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. So I will turn to ebay and see what they will do. If you dont have one, you can order supplies online or buy one at The UPS Store. Holiday shipping is now in full swing, check out these helpful shipping tips! I had paid directly with credit card through eBay (not Paypal). returns, This isn't the information I was looking for. Unless that 2nd item was damaged or not as described you would be wrong to do so. Bring it to the drop off location with the item you want to return. Send the funds using the buyer's preferred method. Return an item with alternative shipping arrangements. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Cookie Notice Return shipping for buyers | eBay "wow did you know there are actually humans behind these sales? Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Stamps.com is an independent vendor of the USPS. 03:37 PM Youve got three options to get it to UPS: Copyright 1994- The strangest thing happened on the phone today. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Thanks, everyone. 772515155830 232a5c42-11c5-4be7 . If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. There no other option in my city. Download the label as a PDF. "The seller can't send a return shipping label" If you choose to use your own carrier, we recommend using a tracked service. The return shipping label feature is available for all domestic USPS mailclasses. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Death certificates show that you died. Returns are easy with USPS. What happens if the item is lost while it's being returned? I'm returning an item - Seller can't give a shipping label. 03-14-2018 Just print your own shipping label with postage and then schedule a Package Pickup. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Oh - missed that. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Now there is a message from the seller that they can't send a return shipping label. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. If you choose to ship the item on your own, you'll pay the carrier when you ship https://twitter.com/askebayhttps://www.facebook.com/eBay/. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Seller "can't send a return shipping label. You can print a shipping label with postage . If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Returns Made Easy. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Archived post. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. I request a return for an item which was accepted by the seller yesterday. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. First things first - you need to pack your items in a sturdy box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will have an unreasonably short 10 calendar days to ship the return with those funds. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Help me return my item to Japan (seller won't provide return shipping Return Shipping Label, USPS Return Shipping Labels - Stamps.com Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Archived post. eBay will not be able to force the seller to refund the postage once you have mailed the item. Examples of alternative shipping arrangements. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Choose the label you want to send to your buyer. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Now I'm supposed tosend items back. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Log in, make a label, send it back and move on. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. But that is not something you need to share with eBay or with the seller. Just keep it in mind. Tip 03-14-2018 Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). When youre responsible for return shipping, you can choose from a number of options in the return request form. In response to femmefan1946. Type a message to the buyer. Returns happen. The seller is responsible for the return shipping costs but they won't send me a return label. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. an eBay return shipping label won't be available. Under Browsing history select 'Settings'. Welcome to our NEW COLLECTION! What should I do in this case? Or did you pay with a credit card? Where they're incorrect is saying eBay can. Welcome to the eBay Canada Community your community. Return postage for buyers | eBay edit He's refusing to give me the money first to ship it back. the seller is asked if they want to provide a return label or have eBay do it. Don't trust them. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. How do I return an item if the seller won't send a return shipping label? They told me to ship the item to an address they provided. They're just hoping you don't know that. 05-14-2021 12:24 PM. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Select a label-free, box-free return location after initiating your return through Your Orders. Since the seller is from China, they have to send you the funds to pay for the return shipping. moment, Oh, Ship! Welcome to the Returns board! As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If you return an item using a paid method, we'll deduct the cost of return shipping The seller was in China and wants me to send it to some UK address (probably a reshipping service). Sunny Souls - Instagram Return electronic devices I was under the impression that according to eBay policy, the seller has to provide the label . Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. For more information about refunds and refund amounts, go to Refunds and Exchanges. - edited If the buyer paid, theyll need to contact the carrierinstead. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. They were very helpful but said I would need to wait until the 30th. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). My questions: how long do I have to before my refund request is cancelled? Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. I asked the seller if they really want me to do that since they are responsible for the shipping costs. Select Create return label. it up from your address and we'll do it during your regular mail delivery. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Printed return shipping labels do not expire and can be mailed at any time. You can: If you dont have a printer, you can always: Almost done! A wrong DVD sent surely will fall under a warehouse problem. These reps are better trained and are not yet burned out. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Weigh yourself while holding the package, and then weigh yourself alone. I started a return which the seller accepted but I got this message. Click on Send an eBay Shipping Label. Sorry this information wasnt helpful. Make sure you know what you can ship and what you cant to avoid delays and fines. we'll use this information to improve our online Help. Please select what best describes the information: Thanks! While we're unable to respond directly to your feedback, Thank you for the reply, much appreciated. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). The last message from the seller: "wow did you know there are actually humans behind these sales? Does this option not appear on the screen until after three days? There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Create and Print Shipping Labels | UPS - Canada How to Purchase a Return Shipping Label - Etsy Help ". If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you want return shipping to be insured, see our section on alternative return shipping options. Return shipping costs when you use an . 11:01 AM Welcome to the Buying board! You don't have to package your item in a shipping box. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold.
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